Traffic split new leads are routed by share · a caller always gets the same variant
No shares set — the default handles everything
Comparison outcomes per profile · best value highlighted
| Metric |
|---|
| Conversations handled |
| …of which website chats |
| All 5 fields captured · target ≥ 90% |
| Average lead score |
| Hot leads (score ≥ 70) |
| Warm transfers |
| Callbacks booked |
| Positive sentiment |
| Average call length |
| Voice response P50 · target ≤ 700 ms |
| Chat reply P50 · message → full reply |
| Caller interruptions / call · lower = she isn't talking over people |
| Do-not-call outcomes |
| Knowledge accuracy · last evaluation run — Knowledge › Evaluation |
| Made something up · must be 0 |